Got7 Privacy Policy — How We Protect Your Information
This Privacy Policy explains how got7 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Effective date: 1 January 2026
1. What information does got7 collect from users?
When you register and use the got7 platform, we collect certain types of information to ensure our services function properly and securely. The information we collect includes:
Account and identity information
- Full name, date of birth, and national identification number (for age and identity verification purposes);
- Email address and phone number used during registration;
- Passwords are stored in encrypted form — got7 never stores passwords in plain text.
Local payment information
- Transaction details in Malaysian Ringgit (MYR), including the payment method used such as Touch 'n Go eWallet, Maybank2u, or CIMB Clicks;
- Deposit and withdrawal records for accountability and compliance purposes;
- Got7 does not store credit or debit card numbers directly — all payment processing is handled through secure third-party payment providers.
Device and technical information
- Device type, operating system, and web browser used;
- IP address and general geolocation data for security and compliance purposes;
- Activity log data including pages visited and session duration.
2. How does got7 use your information?
Information collected is used responsibly for the following purposes only:
- Account management — To register your account, verify your identity, and confirm that you meet the minimum age requirement of 18 years;
- Transaction processing — To accurately and securely process deposits and withdrawals in MYR;
- Platform security — To detect suspicious activity, prevent fraud, and protect user accounts from unauthorised access;
- Service communications — To send account-related notices, terms updates, and important technical information;
- Platform improvements — Anonymised usage data is used to understand usage patterns and improve the overall user experience;
- Legal compliance — To fulfil legal and regulatory obligations applicable to the platform's operations.
Got7 does not use user information for third-party advertising purposes without the user's explicit consent.
3. Use of cookies and activity tracking on the platform
The got7 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The types of cookies we use are as follows:
Necessary cookies
These cookies are required for core platform functions such as maintaining your login session, remembering language preferences, and ensuring session security. They cannot be disabled without affecting platform functionality.
Analytics cookies
We use anonymised analytics data to understand how users interact with the platform — such as which pages are visited most frequently and how long sessions last. This information helps us improve the design and performance of the got7 platform.
How to manage cookies
You can configure your browser settings to block or delete cookies at any time. Please note, however, that blocking essential cookies may affect the login functionality and overall user experience on the got7 platform.
4. How is your data stored and protected by got7?
The security of user data is got7's top priority. We implement appropriate technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction.
Technical security measures
- SSL Encryption — All data transmitted between your device and got7's servers is protected using industry-standard SSL/TLS encryption protocols;
- Encrypted password — Account passwords are stored in a form processed through a one-way hashing function, meaning even got7 cannot read your password;
- Access controls — Access to user data within got7's internal systems is restricted to staff who require it for their specific roles only.
Data retention and deletion
Got7 retains user information for the duration of an active account and for a reasonable period after account closure to meet legal and financial obligations. MYR transaction records may be kept for longer in accordance with applicable financial regulatory requirements. Users may request deletion of their personal data subject to relevant legal restrictions.
Third-party sharing
Got7 does not sell or rent users' personal data to any third party for marketing purposes. Information may be shared with payment service providers involved in processing your MYR transactions, or with authorities where required by law. All data sharing with third parties is subject to strict confidentiality agreements.
5. Your rights as a got7 user & how to contact us
As a got7 platform user, you have certain rights regarding your personal information. We are committed to making it easy for you to exercise these rights.
Right to access and rectification
You have the right to request a copy of the personal information we hold about you. If any information is inaccurate or outdated, you have the right to request a correction. Most account details can be updated directly through your account settings on the got7 platform.
Right to deletion and restriction
In certain circumstances, you have the right to request deletion of your personal data or restriction of its processing. Such requests will be considered in light of our legal obligations — for example, financial transaction records may need to be retained for a minimum period as required by law.
Changes to the Privacy Policy
Got7 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page with an updated effective date. Continued use of the got7 platform after any changes are published constitutes your acceptance of the updated policy.
How to contact us
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please contact the got7 support team by email at: [email protected]. You may also refer to the FAQ us for general information about the platform and related policies.
Still have questions about your data privacy at got7?
Check the FAQ page for more information, or reach our support team directly at [email protected].