Got7 Responsible Gaming — Play Smart & Stay Safe
Got7 believes that digital entertainment should be enjoyed responsibly. This page provides guidance, self-control tools, and support resources to help you maintain a healthy balance.
If you need immediate help, please reach out to our professional support line, available 24 hours a day.
1. got7's commitment to responsible gaming
Got7 provides a digital entertainment platform for Malaysian users aged 18 and above. We believe gaming should be an enjoyable form of entertainment — not a source of stress, anxiety, or financial hardship. That's why got7 is committed to maintaining a safe, fair environment that supports user wellbeing.
Our commitment includes providing practical self-control tools, clear information about the risks of gambling, and easy access to help whenever it is needed. We do not encourage users to play beyond their means — the safety and well-being of our users always comes first, above all other considerations.
Responsible gaming is not just the platform's responsibility — it involves the user as well. got7 is here to help you make informed decisions and set healthy boundaries when using the platform.
2. Recognising the signs of risky gaming behaviour
It's important to recognise the early warning signs before a gaming problem becomes serious. Here are some indicators to watch out for:
- Playing longer or more frequently than planned;
- Feeling restless or irritable when not playing;
- Chasing losses with larger bets;
- Lying to family or friends about your gaming activity;
- Neglecting work, family, or social responsibilities because of gaming.
- Borrowing money from others to fund gaming;
- Using money set aside for essentials such as bills and groceries;
- Feeling stressed or anxious about the amount of money spent;
- Unable to stop even after setting your own limits.
If you recognise any of the signs above in yourself, please take steps to seek help. Identifying the problem early is the most important first step.
3. Tips for setting realistic time and budget limits
One of the most effective ways to enjoy the got7 platform safely is to set clear limits before you start any gaming session. Here are some practical guidelines we recommend:
Setting a budget limit in MYR
- Decide on the maximum amount you can spend in a week or a month — and treat it as an entertainment expense, not an investment;
- Never use savings, bill money, or borrowed funds for gaming;
- Once you've reached your MYR limit, end the session — no exceptions.
Setting time limits
- Set a fixed duration for each gaming session — for example, no more than 30 minutes to 1 hour;
- Use your phone's timer as a reminder;
- Avoid playing late at night or when you are feeling stressed, low, or under the influence of alcohol;
- Schedule breaks between sessions and make sure you have other activities lined up in your day.
Remember: decisions made with a clear head and free from emotional pressure are always better for your financial and mental wellbeing.
4. Self-exclusion and responsible gaming tools available to got7 users
Got7 offers several self-control options that users can activate at any time through their account or by contacting our support team at [email protected]:
Set a daily, weekly, or monthly maximum MYR deposit amount. Once the limit is set, the system will prevent any deposit from exceeding that amount.
Take a temporary break from the platform for a set period — anywhere from a few days to a few weeks. Your account will be blocked from gaming access for the entire duration.
Long-term self-exclusion options are available for users who need a more serious break. Contact the got7 support team to activate this option. Requests will be processed within 24 business hours.
All self-control requests are processed promptly and without question. got7 respects your decision to prioritise your own wellbeing.
5. Minor protection & maintaining a healthy life balance
Minor protection
The got7 platform is restricted to users aged 18 and above only. We take the protection of minors seriously and have put in place the following measures to ensure compliance:
- Age verification is required during the registration process;
- Got7 reserves the right to request identity verification documents at any time;
- Accounts suspected of being owned or accessed by a minor will be suspended immediately while an investigation is carried out.
If you are a parent or guardian, we encourage you to use parental control software to block children's access to online gambling sites. Having an open conversation with your children about the risks of online gambling is also an effective preventive measure.
Maintaining a healthy life balance
Online gaming is just one of many forms of entertainment available. got7 encourages all users to maintain a healthy balance between gaming and daily life. Spend quality time with family and friends, keep a healthy sleep routine, and make sure gaming doesn't take over other priorities in your life.
If you or someone you know needs professional help with a gambling problem, please reach out to a qualified counsellor or mental health support service. got7 supports users who make the brave decision to seek help — it's a sign of strength, not weakness. You can also contact us at [email protected] and we'll help refer you to the right resources.
Need help or more information about self-control tools?
The got7 team is ready to help. Reach us at [email protected] or visit the FAQ page for guidance on using your account's control features.